Problems of Snagit Not Recording Videos
Solutions to Fix Snagit Not Recording Video
Best Alternative to Snagit to Record Video

The Thing You Should Remember When Snagit Is Not Recording Video

Jordan ScottJordan ScottUpdated on Apr 02, 2022Video Recorder

Presenting through the use of video recording is a great way to save time and make sure all the information is correct. This method is often used by educators and influencers. With the use of amazing software, every task will get easier. But what if you're having trouble recording video? What should we do when Snagit is not recording video? In this article, we will tackle the different causes why your Snagit is not recording video and we will give you several options to resolve your problem.

Snagit Not Recording Audio
Part 1: Problems of Snagit Not Recording Videos Part 2: Solutions to Fix Snagit Not Recording Video Part 3: Best Alternative to Snagit to Record Video

Part 1: Problems of Snagit Not Recording Videos

There is no perfect application. Troubles, issues, and problems will always be present in the experience. In this part, we listed the problems that users encountered: their causes, foundations, or factors why they are existing.

Audio and Video Out-of-Sync

If users have faced out-of-sync they might make it unworkable to play videos on their computer. Besides, there are several causes to this problem depending on where the issue occurs: inside your computer or the Snagit itself. However, to understand your situation and problem, here is a shortlist of the common causes to help you.

1. Obsolete Drivers

Out-dated drivers are often to blame when there is trouble in recording video. That is why it's decisive to keep them up to date at all times.

2. High Precision Event Timer (HPET)

HPET is the hardware timer that affects the video drivers of your computer. It usually prevents you from recording videos. Later on, we will talk about the things you should remember in fixing this issue.

3. Browser Issues

Sometimes browsers can bring issues when the cache is full.

Dropped Video Frames

Video frames are crucial in distinguishing the quality of your video. It will appear choppy, blur, low quality, or broken when your Video frame dropped. This may occur because of a virus attack or sudden shutdown.

Poor performance

Poor performance can be one of the results of using old drivers or problems in meeting the system requirements. Thus, make sure your computer meets the system requirements for Snagit. In addition, high-quality video allows you to experience performance issues.

Distorted audio

This is the most common problem in the iMac Pro 2017 and later or MacBook Pro 2018 and later. This may occur when you are still using the latest version of Snagit. Besides, this problem was solved by TechSmith, all you need to do is download the latest version of Snagit.

Error message

This trouble may occur due to the limited hard disk performance: false system configuration or drive damage.

Discolored, or pink/green color in video

The unnecessary colors in your video can be the result of the discoloration or distortion of your screen. However, this may be a result of both software and hardware issues. This issue might be very unfamiliar and difficult to do.

Part 2: Solutions to Fix Snagit Not Recording Video

In the given problems, issues, situations, with their description. Maybe some of them are your problems in regards to recording your videos. In line with that, we give you a few troubleshooting options to try in fixing your problems.

Option 1: Inspect System Requirements

The following are the System Requirements of Snagit. Making sure you meet the requirements for a better experience.

Windows System Requirements:

● Microsoft Windows 10, Windows 8.1, Windows Server 2016, or Windows Server 2012 R2.

● NET 4.6 or later.

● 2.4 GHz Single core processor.

● 4 GB of ram and up.

● 1 GB of hard-disk space for program installation.

● For a 4K display, we recommend the 64-bit Snagit installation.

Windows System Requirements

MacOS System Requirements:

● macOS Big Sur (11), Catalina (10.15), or Mojave (10.14).

Option 2: Quick Fix for Video Out-of-Sync

There various methods and ways to resolve video out of sync issue, follow any method below to get rid of it:

Method 1: Update Obsolete Device Drivers

Some drivers are not automatically updated, this may cause your problem. In this case, updating regularly is essential to prevent such troubles.

To update your device drivers, please follow the steps below:


Press Windows + S and type Device Manager in the search bar and open.

Windows Search Device Manger

Double-click on the Sound, video, and game controllers to expand.

Device Manager Double Click

Right-click to your audio, then click Update driver then OK.

Sound Update Min

After that, wait until it will fully be updated.

Method 2: Disable HPET


Enter the BIOS setting by entering the BIOS key. Press DEL to run setup is the BIOS key. Other BIOS keys are; F1, F2, Del, etc.


Toggle off the HPET setting, under different BIOS tabs.


Look at any sound-related tab appearing on your screen.


You'll see a new window with the On/Off option, choose off.


Lastly, choose Exit saving changes and check if the problem lingers.

Method 3: Fix Your Browsers

There are three possible solutions in fixing your browser: Updating your browser, clearing the cache might lessen the problem, and changing your browser is helpful.

Option 3: Lower Video Quality

Snagit is set to record at Medium Quality by default. You can try lowering the quality setting if you experience performance problems.

Here are the steps to lower the quality setting:


Launch the application.

Snagit Sr Interface

Click the File, and go to Capture Preferences.

Snagit Sr File Cap References

Click the Capture tab at the top, and adjust the Video Quality to the dropdown. Lastly, click Ok.

Sangit Sr Quality

Option 4: Adjust Performance Setting

Most laptops have the option to adjust the overall performance. To adjust: open Control Panel > Power setting and run at High performance.

Part 3: Best Alternative to Snagit to Record Video - Aiseesoft Screen Recorder

Are you tired of using problematic software? If that's the case we suggest you try new software, like Aiseesoft Screen Recorder. This is the greatest alternative to Snagit. It can help you record your screen or your webcam with high-quality output and with ease. AiseeSoft is not only a recorder, but also it has a feature where you can edit your recordings: add text, captions, trip, crop, or enhance the color grading by adding effects.

Free Download Free Download

Steps on how to record using Aiseesoft Screen Recorder:


Open the Aiseesoft application.

Aiseesoft Sr Interface

Select the Video Recorder function button at the first box button.

Aiseesoft Sr Video Record Button

You are allowed to choose the preferred length of your display, select Full or Custom.

Aiseesoft Sr Display Custom

Click the REC button on the right side of the interface to start recording.

Aiseesoft Sr Record Button

After finishing the record, click the Stop button at the bottom portion of the screen, another tab will appear where the Save. the button can be found

Aiseesoft Save Button Min


Having trouble using an application is not useful in your work, just like when your Snagit is not recording video. That is why we presented you with different problems and with solutions to help you with your grind. Furthermore, choosing the best software is crucial. The right application can help you do the work instantly. Besides, we also introduced you to the greatest Snagit Alternative - Aiseesoft Screen Recorder.

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