Different Solutions to Fix your Problem when Your Snagit is Not Recording the Audio

Jordan ScottJordan ScottUpdated on Aug 06, 2021Audio Recorder

They say the audio is a powerful element that can bring hues to your video, without it everything will become boring. Indeed, audio is essential. That's why we need to bear in mind the ability of software to record the audio from the computer and from the microphone must be included in your standards in choosing the great screen recorder for you. This feature can be done in Snagit, however, there are reports from the user that their Snagit is not recording the audio or it is not performing well. Moreover, that matter needs to be discussed. This article will give you solutions on how to fix your problem in recording the audio using your Snagit. In addition, we will also introduce you to AiseeSoft Screen Recorder as an alternative.

Moving forward, the following are the suggested solutions to the problems encountered by the users of Snagit:

Snagit Not Recording Audio
Contents
1. Unable to Initialize Audio in Snagit
2. Distorted/No Audio
3. Video Capture Audio Not Recording
4. Windows Not Recording from Headset
5. Mac Not Recording System Audio
6. Audio Not Present on Video Capture
7. Best Alternative to Snagit
Part 1: Solutions to Unable to Initialize Audio in Snagit Part 2: Solutions to distorted audio, background noise, or no audio in Snagit Part 3: Solutions to Snagit Video Capture Audio Not Recording Part 4: Solutions to Snagit Windows Not Recording from Headset Part 5: Solutions to Mac Not Recording System Audio Part 6: Solutions to Audio not present on video capture Part 7: Best Alternative to Snagit to Record Audio - Aiseesoft Screen Recorder

Part 1: Solutions to Unable to Initialize Audio in Snagit

If you are unable to initialize audio in Snagit, the reasons may vary depending on the situation. Probably, there is a problem within your Audio drivers, Third-party conflicts, or with your Cortana settings.

Please go through all of the procedures in the troubleshooting guide below.

Option 1: Scrutinize Audio Drivers

We highly suggest installing the latest updates for the audio driver. To download, just go to your manufacturer's support site such as Dell, Asus, and Lenovo. Remember that outdated device drivers of a computer can cause problems.

Option 2: Inspect Third-Party Conflicts

Other devices have pre-installed Third-party audio utilities on the computer. In particular, Nahimic Audio, Replay Capture Suite, and ASUS Sonic Suite (ASUS machines). As a solution, we suggest uninstalling these components on your computer.

To guide you, here are the steps how to disable Nahimic Service:

1. Open the Run window by pressing Windows+R on your keyboards.

2. Find Nahimic service and double click it.

3. Choose Disabled from the Startup Type

4. Click the Apply button on the bottom of the tab.

5. Restart the computer or Root for the others and try Snagit again.

Option 3: Check Control Panel and Cortana Settings

If you have trouble starting off the audio on your Surface Book or Surface Pro 4, these steps might help to solve your problem. Before anything else, make sure your internal microphone is enabled, try to follow the guides below

Adjust Control Panel Setting:

1.

Go to the Control Panel.

Open Control Panel
2.

Locate Hardware and Sound.

Clck Hardware and Sond
3.

Scrutinize Sound.

Control Panel Manage Sond

Start a new recording and check if the audio is fixed. However, if the problem continues after following the steps above, it’s time to disable Cortana Feature:

Adjust Cortana Setting:

1. Search Cortana in the Search bar at the bottom of your desktop.

2. Click the Gear symbol at the side portion of the taskbar.

3. Disable Hey Cortana.

Hey Cortana Disable

Part 2: Solutions to distorted audio, background noise, or no audio in Snagit

To troubleshoot distorted audio, background noise, or no audio Snagit, please try the steps below:

Option 1. Authenticate Audio Recorded in Snagit

Before starting the recording, make sure that your Record Microphone and Record System Audio are on.

Record Microphone allows you to record the audio from your microphone.

Record System Audio allows you to record the sounds coming from your computer.

Snagit Audio Recording

Option 2. Adjust Windows Recording and Playback Settings

Windows 10 enhancements can result from audio problems in your recording. To solve this issue:

1.

Go to the Control Panel, select Hardware and Sound then go to the Manage audio devices under Sound.

Locate Sound
2.

Locate the Recording, right click to the Microphone and select Properties.

Control Panel Recording Properties
3.

Enable Device Usage, click Apply.

Microphone Enable Apply

Part 3: Solutions to Snagit Video Capture Audio Not Recording

Have you ever experienced recording from the microphone, however, the audio is not being recorded but it seems like the system audio continues to work? Or after the recording, you found out only a few seconds of the recording playback. To solve this problem you can refer to Option 2. Adjust Windows Recording and Playback Settings of Part 2.

Part 4: Solutions to Snagit Windows Not Recording from Headset

Snagit has the ability to record your system audio and the microphone. However, before you start recording make sure you On the Record microphone to make the process successful. To enable, Open the Snagit app, click Video and turn On the Record Microphone.

Snagit on Microphone

Part 5: Solutions to Mac Not Recording System Audio

Option 1. Download the Latest Version of Snagit

Maybe you are wondering why the audio you recorded using the Mac is distorted or not. Or an error is displayed on your screen. This is the common problem of those users of iMac Pro 2017 and later or MacBook Pro 2018 and later. Besides, this problem was fixed. All you need to do is download the latest version of Snagit.

Option 2. Connect a USB Speakers or Headset

This option is for those who have an earlier version of Snagit.

1. Connect the USB device to your computer.

2. Click System preference, go to Sound then locate Output. Then choose the USB device.

3. Restart Snagit and try recording again.

Part 6: Solutions to Audio not present on video capture

The following are some of the solutions that can help you solve your problem.

Option 1. Update Drivers

Updating your Windows will help the operation system to maintain communication with hardware components.

To update Drivers:

1.

Click the Gear button.

Update Driver
2.

Then, update the computer, by restarting it.

Window Update

Additional tip

If you followed all the instructions above, but are still experiencing problems. It’s time to ask for customer support from TechSmith to solve the problem.

Part 7: Best Alternative to Snagit to Record Audio - Aiseesoft Screen Recorder

If you are already tired of fixing the same problem over and over again. You can try a new application to use like Aiseesoft Screen Recorder. It also allows you to Record your System Audio and the Audio from the microphone. For as low as $25 one license a month, or you can try the free trial for 30 days.

Free Download Free Download

The following are guides on how to record and Audio using Aiseesoft Screen Recorder:

1.

Open the application to see its functions.

aiseesoft screen record functions
2.

Click the Audio recorder function at the second box in the interface.

Audio Recorder
3.

Remember to On the System sound or Off the Microphone if you don’t need to. Besides you can record both System Audio and Microphone.

Aiseesoft Audio Record
4.

Click the REC button to start recording.

Screen Recorder REC
5.

If you are done, click the Stop button at the floating tab of Aissesot. Then click the Save button to complete the process.

Pros
No limitation in the recording.
Stress-free software.
Offers unique features.
Cons
Paid application.

Conclusion

If Snagit is not recording audio, the reasons may vary depending on the foundation of the problem. That’s why we gave you different problems and solutions to help you solve the issues. However, it is essential to remember that asking for help from TechSmith Support may solve the issue immediately.

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